Shipping Policy

• We are committed to providing the best shipping options, ensuring fast and reliable Shipping
• We accept and ship orders to all countries except Russia, Israel, Iran, Iraq, India, and OFAC-sanctioned countries.

Shipping Cost

We Offer Flat Rate Shipping on all orders

Delivery Timelines

Delivery within 5-10 days

Please note that delivery times are estimates and may vary based on your location. However, most orders arrive well within the maximum timeframe.

All applicable taxes (such as Value Added Tax (VAT) and Goods and Services Tax (GST)) are included in the final purchase price at checkout.

International orders may also include additional taxes, duties, or customs fees may be imposed by the destination country. These additional charges are not included in the purchase price and are the sole responsibility of the buyer. The specific amounts and requirements may vary depending on the destination country.

We strongly recommend that international customers consult their local customs office for information regarding any potential taxes, duties, or fees that may apply before placing an order.

Courier Service

• To provide you with premium service, we use Express Delivery services such as DHL and FedEx. We reserve the right to choose the courier of our choice for the most efficient delivery method.
• APO/PO Box Addresses: We are currently unable to ship to PO, APO, DPO or FPO Addresses.

International Shipping & Customs

International shipments may be subject to import duties, taxes, and fees imposed by your country's customs authority. These charges are the responsibility of the buyer.

We recommend contacting your local customs office for more information on potential fees and restrictions. Delays due to customs processing are outside our control and may extend delivery timelines.

Address Accuracy & Delivery Liability

Please ensure that all shipping information provided at checkout is accurate. Speed Addiction GP is not responsible for delivery issues resulting from:

• Incorrect or incomplete shipping addresses

• Recipient unavailability

• Customs delays

• Natural disasters or force majeure events

Lost or Damaged Products

• If your parcel shows as delivered on your tracking link but you haven't received it, please contact our Customer Support Team at  [email protected]  within 5 working days from the tracking delivery date to initiate an investigation (Claims raised after 5 working days will not be accepted).
• Once verified by the carrier, we will replace any lost or damaged items during transit with either a full store credit or a replacement of the original order. Please note that lost orders are not eligible for a refund.

Rescheduling and Delivery Issues

• Tracking: After shipping, we provide a tracking number. It's the customer's responsibility to follow up with the courier. If the courier holds the order for any reason or attempts delivery when you're unavailable, you must contact them. If there are multiple failed delivery attempts, the courier may destroy the parcel, and we will not be responsible for such incidents.
• Unaccepted Deliveries: If a customer refuses to accept delivery of a parcel and requests its return to the courier, the parcel will be considered lost or destroyed. Unfortunately, in such cases, we are unable to process a return. To arrange for a return, the customers are requested to accept the delivery and follow the return instructions provided.
• Incorrect Address Deliveries: Please ensure your shipping address is up to date. Once dispatched, we are unable to reschedule delivery to a different address. Please contact the courier for further actions or solutions. In case the order stays undelivered, the item will not be received back, as courier return costs and duty charges can often exceed the value of the items themselves. In such cases, the package will unfortunately be destroyed, and we won’t be able to process cancellations or returns.

Order Confirmation:

You will receive an email confirmation once payment is received. Please contact our Customer Support Team at  [email protected] in case you haven’t received it. 

• Combined Shipments: If you have multiple orders shipping to the same address, we may combine them (unless instructed otherwise) to save overall time and money. This may, however, cause a slight delay in the delivery of the initial order.
• Complimentary Items: Orders exceeding 10 products do not include complimentary items by default. Exceptions may apply, subject to approval by our customer support representatives.

Order Cancellation 

• Cancellations are accepted within 24 hours of order placement. Kindly contact us at  [email protected] if you wish to cancel an order
• Once an order has been dispatched or is under customs clearance, cancellation is no longer possible. In this scenario, accepting the parcel and arranging its return will be the only option.
• If our Customer Support Team has promised delivery on your conveyed timeline, the order qualifies as a time-sensitive order. As a result of the necessary measures we take to ensure timely order completion, we are unable to accommodate cancellations for time-sensitive orders once they have been placed.